 Frances X. Frei, Co-Founder
As Harvard Business School’s resident expert on service management, Professor Frances Frei has focused her scholarship and teaching on helping leaders to compete on excellence. Her ideas have shaped the strategies and operations of the world’s most competitive companies, and the course she developed on Managing Service Operations is among the most popular offerings in the business school’s recent history. She is a leading authority on designing, leading and scaling exceptional service firms.
Widely recognized for her dynamism in the classroom, Frances describes her deepest calling as helping leaders to create impact and “remove the pebbles” that can grow into obstacles to performance. She has received teaching awards at the Wharton School of Business and Harvard Business School, where she has been given the MBA Class Award for teaching excellence several times.
 Anne Morriss, Co-Founder and Managing Director
Anne Morriss has worked with companies and governments throughout the U.S., Latin America and Africa on strategy, leadership and institutional change. Her clients have ranged from Fortune 50 companies repositioning in global markets to public sector leaders working to transform national economies. As a senior advisor with the OTF Group, Anne recently partnered with the World Bank to promote entrepreneurship and innovation in forty developing economies. Anne’s career has included leading the campaign finance team for U.S. Representative Marty Meehan and acting as the South American Director for Amigos de las Americas, an international NGO that promotes community health and leadership development in Latin America. Anne has lived and worked extensively in Brazil, Ecuador, Mexico and the Dominican Republic.
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