The Concire team has spent the last two decades working to uncover the true drivers of leadership impact. Our work has shaped the global management discussion and informed the decisions of individuals, organizations and countries.

Professor Frances Frei has focused her scholarship on the strategic design of winning service models, the distinct challenges of change and improvement in a service context, and the unique role that customers play in producing – and not just consuming -- service excellence. Her research has been published widely in the field’s most important journals.

Some of her ideas have been profiled in recent issues of Harvard Business Review:

(2008). “The Four Things a Service Business Must Get Right,” Harvard Business Review

(2006). “Breaking the Trade-Off Between Efficiency and Service,” Harvard Business Review

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(2000). “Exploding the Self-Service Myth,” Harvard Business Review

Anne Morriss has written extensively on business strategy, leadership and innovation in emerging markets. She has been a business strategy reporter for PODER Magazine, and her essay on entrepreneurship in developing economies was included in the collection In the River They Swim: Essays from Around the World on Enterprise Solutions to Poverty.

Anne’s ideas have also been featured on a Starbucks cup.